Privacy Policy for Tekara.org
Last Updated: September 17, 2025
1. Introduction
This Privacy Policy explains how Tekara Technology Consulting Company ("we," "us," or "our") collects, uses, shares, and protects information in relation to www.tekara.org (the "Site"). By using our Site, you consent to the practices described here.
2. Information We Collect
A. Information You Provide
Personal data you share via forms, chats, or communications, including:
- Name, phone number, email
- Business name, category, website/app, Instagram handle, social links
- Purpose of contact or inquiries
- Content of communications via chat or OunAI
B. Information Collected Automatically
When you visit our Site, we collect:
- IP address, device type, browser type
- Pages visited, date/time of visit, time spent
- Interaction with ads, pixels, and traffic sources
We collect this data through cookies, web beacons, Google Tag Manager (GTM), and social media tracking pixels, including but not limited to:
- Google Analytics & Google Ads Pixel
- Meta (Facebook/Instagram) Pixel
- TikTok Pixel
- Snapchat Pixel
- LinkedIn Insight Tag
- Other social media or marketing pixels added for traffic and website management
C. Information from Social Media Lead Forms
Data provided via Facebook/Instagram lead forms or similar.
D. Communications & Chat Tools
We may collect information through live chat tools or AI‑powered chat features (e.g., OunAI) when you interact with them. This may include transcripts of chats, any personal data you provide, and metadata (such as time and device).
3. How We Use Your Information
We use information to:
- Provide services and respond to inquiries
- Improve the Site and offerings
- Monitor, analyze, and manage website traffic
- Run marketing/advertising campaigns and retargeting
- Deliver personalized content and measure engagement
- Contact you about services or offers you express interest in
- Improve and maintain the quality of communications through chat or AI bots
4. How We Share Your Information
We do not sell or rent personal information. We may share:
- With service providers (e.g., analytics, advertising platforms, hosting providers) solely to perform services for us.
- With social media and advertising platforms to manage campaigns and traffic tracking.
- As required by law, regulation, court order, or governmental request.
5. Data Security
We use administrative, technical, and physical measures, including SSL encryption, to safeguard data. However, no method of transmission is completely secure.
6. Data Retention
We retain personal data only as long as necessary for purposes collected, or as required by law.
- Contact/lead form data: kept as long as necessary to respond and for a defined period (e.g., 24 months) to comply with business/legal requirements.
- Website and analytics data: typically retained for up to 24 months, depending on tool settings.
- Chat or OunAI transcripts: retained as long as necessary for support, quality, or legal obligations.
7. Your Rights and Choices
You may:
- Request access, update, or deletion of your personal information via info@tekara.org.
- Adjust browser settings to block cookies or tracking pixels; note this may impact Site functionality.
- Opt out of targeted advertising using your social media or browser privacy controls.
8. International Data Transfers
If data is transferred outside Kuwait (e.g., to cloud or analytics providers), we ensure adequate protections in line with applicable data protection regulations.
9. Children's Privacy
Our Site is not directed to children under 16. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will take steps to delete it.
10. Changes to This Policy
We may update this policy periodically. Changes are effective upon posting with an updated "Last Updated" date.
11. Contact Us
For privacy-related questions, contact us at info@tekara.org.